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Privacy Policy

Last updated

Introduction

DeepAILab (hereinafter "we" or "the Platform") is committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information.

By using our services, you consent to the data processing practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Information You Provide

  • Account Information: Name, email address, username, password provided during registration
  • Profile Information: Avatar, bio, occupation, company, areas of expertise
  • Payment Information: Billing address, payment methods, transaction history (processed by third-party payment processors)
  • Communications: Messages, feedback, support requests you send us

1.2 Automatically Collected Information

  • Usage Data: How you interact with the platform, features accessed, usage duration
  • Device Information: Device type, operating system, browser type, IP address
  • Log Data: Access times, pages viewed, error logs, referral sources

1.3 AI Service Related Data

  • Conversation Content: Your conversations with AI models (used for service provision and quality improvement)
  • Model Data: AI models you upload or create and their metadata
  • Datasets: Training datasets you upload and their descriptions
  • API Calls: Metadata of API requests and responses (not including request content)

2. How We Use Your Information

We use collected information for the following purposes:

  • Providing, maintaining, and improving our services
  • Processing your transactions and managing your account
  • Sending service-related notifications and updates
  • Responding to your inquiries and providing customer support
  • Analyzing usage patterns to improve user experience
  • Detecting, preventing, and resolving technical issues and security threats
  • Complying with legal obligations and enforcing our Terms of Service
  • Developing new features and services
  • Sending marketing information (with your consent)

3. AI Data Processing

Given the special nature of our AI services, we handle AI-related data as follows:

  • Conversation Data: AI conversations may be used to improve model quality, but are anonymized
  • Data Retention: Conversation history retained for 90 days, then auto-deleted (unless you choose to keep)
  • Model Training: Your data will not be used to train third-party models unless you explicitly consent
  • Content Filtering: We use automated systems to detect and filter harmful content
  • Data Isolation: Enterprise user data is stored separately from other user data

4. Information Sharing & Disclosure

We do not sell your personal information. We only share your information in the following circumstances:

  • Service Providers: Shared with third parties helping us operate services (cloud services, payment processing)
  • Model Marketplace: Your public profile is visible to buyers when you list models
  • Legal Requirements: When required by law or to protect our legitimate interests
  • Business Transfers: In case of merger, acquisition, or asset sale
  • Your Consent: When you explicitly consent to information sharing

5. Data Security

We implement multi-layered security measures to protect your personal information:

  • Transport Layer Security (TLS) encryption for all data transmission
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Strict access control and authentication mechanisms
  • Employee data protection training and confidentiality agreements
  • Incident response plans for potential data breaches

6. Data Retention

We retain your data according to the following principles:

  • Account Data: Retained while account is active, deleted within 30 days of account deletion
  • Transaction Records: Retained for at least 7 years per legal requirements
  • AI Conversations: Default retention 90 days, you can manually delete anytime
  • Log Data: Retained 12 months for security and analytics
  • Backup Data: Retained up to 30 days after primary data deletion

7. Your Rights

Under applicable data protection laws, you may have the following rights:

  • Access: Request a copy of personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete personal information
  • Erasure: Request deletion of your personal information (right to be forgotten)
  • Portability: Request to receive your data in machine-readable format
  • Restriction: Request restriction of processing your personal information
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw previously given consent at any time

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for service operation
  • Functional Cookies: Remember your preferences
  • Analytics Cookies: Help us understand service usage
  • Advertising Cookies: Display relevant ads (with your consent)

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards including Standard Contractual Clauses, Data Processing Agreements, and Adequacy Decisions (where applicable).

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we discover such information has been collected, we will take immediate steps to delete it. If you are a parent or guardian and discover your child has provided personal information, please contact us.

11. Privacy Policy Changes

We may update this Privacy Policy from time to time. Changes will be notified by posting the updated policy on this page, updating the "Last Updated" date, and for material changes, notifying you via email. We recommend periodically reviewing this Policy to understand how we protect your information.

12. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, or wish to exercise your data protection rights, please contact us:

Privacy Inquiries Email: privacy@deepailab.ai

13. Data Protection Officer

To contact our Data Protection Officer, please email: dpo@deepailab.ai